MEMBER PROTECTION OFFICER

AC United FC is committed to providing a safe, inclusive and positive environment for all members. 

The MPO is the club’s first point of contact for concerns relating to discrimination, harassment and child protection. They provide a confidential and impartial service by listening, explaining policies and processes, and outlining available options and next steps. 

An MPO does not investigate complaints, determine outcomes, mediate between parties, or take sides.

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OUR COMMITMENT TO PROTECTING MEMBERS

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AC United FC, in alignment with the Southern Districts Soccer Football Association (SDSFA), implements the following measures:

 

1. CODE OF CONDUCT

Applies to all players, coaches, officials and spectators, outlining expected standards of behaviour. Available on our website.

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2. WORKING WITH CHILDREN COMPLIANCE

All coaches, managers and officials working with children hold a valid Working With Children Check (WWCC) verified by the NSW Office of the Children’s Guardian.

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3. Education and Training

Officials receive annual child protection guidance and are encouraged to complete Play by the Rules training to support safe environments.

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4. Match Day Supervision

Ground officials are present at Powhatan Reserve to monitor behaviour and address inappropriate conduct.

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5. Complaint Process

Before Lodging a Complaint
Be prepared to provide:

• What happened

• When and where it occurred

• Who was involved

• Any witnesses
   

Making a Complaint

• Raise the concern with the MPO or a Club Official

• If unresolved, request a meeting or submit a written complaint

• If still unresolved, contact SDSFA (Association MPO available)
   

Handling a Complaint          

• Managed promptly, fairly and professionally

• Guidance available from the MPO or Club Secretary

• The Club may refer matters to the Executive, gather information, ensure all parties can respond, maintain confidentiality, and seek support from SDSFA or Football NSW

 

Serious Matters

Serious concerns may be referred to police or relevant child protection authorities.